Returns & Refund

1. 30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Elevoc warehouse for inspection, the refund process will begin.We will refund you within 5 business days.

  • Returns must include all accessories
  • Items must include original packaging, in perfect condition accompanied by the original invoice.
  • The buyer is responsible for shipping costs; Unfortunately, we cannot accept returns on free products or gift cards.
  • For non-quality related warranty claims, Elevoc refunds the cost of purchasing the product itself
  • Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through Elevoc's online stores, please contact retailers for refunds. For quality-related issues, please see below.


2. Step Easy Return/Exchange Process

Step1: Contact the website customer service to apply for return/exchange.

Step 2: Make sure you meet all return request criteria and send all necessary documents and images to our customer service.

Step 3: After confirmation, send the product back to us and contact the website customer service to inform the tracking number of the returned package.

Pack the product in its original packaging and packaging to ensure the product is returned undamaged.

It is the customer’s responsibility to ensure that the product arrives without damage.

Once the product is received and verified, our customer service representative will contact you and we will process a refund/exchange or store credit within 5 business days.

*Please note that application does not imply approval. ELEVOC reserves the right to reject any application. **Please also note that products purchased through authorized retailers must follow the retailer’s return policy and cannot be returned directly to ELEVOC. **


3. Not covered under warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items with an expired warranty period
  • Non-quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs made through 3rd parties
  • Damage from external sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
  • Purchases from illegitimate resources


4. Elevoc is not liable for:

  • Loss of data incurred from use of Elevoc products
  • Returning personal items sent to Elevoc

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Elevoc does not provide refunds for items damaged in transit for non-quality related warranty claims.